ITSM / asset integration
Automate TOPdesk ITSM / asset with plain language
Read TOPdesk asset management objects and incidents, and register an incident for an endpoint VernacSecure SuperBot™ flags as non-compliant.
What you can do
TOPdesk — Enterprise Service Management REST API
- List asset management objects
- Read incidents and their state
- Read operators and branches
- Create an incident
Connection: basic authentication against https://acme.topdesk.net. Credentials are encrypted at rest, or prompted per action if you prefer never to store them.
Example
Ask in plain English
Prompt: “Open an incident in TOPdesk for the blocked host”
Result: VernacSecure SuperBot™ creates the ticket with the action detail attached and links it to the log entry.
Read actions
- Fetch assets — Lists asset management objects.
- Fetch incidents — Lists incidents.
- Fetch branches — Lists branches.
Write actions
- Create incident — Registers an incident for the named endpoint.
Related itsm and asset automation pages
Axonius · BMC Helix ITSM · Device42 · Flexera One · Freshservice · HaloITSM