ITSM / asset integration
Automate Freshservice ITSM / asset with plain language
Read Freshservice assets, tickets and requesters, and open a ticket automatically when VernacSecure SuperBot™ finds an endpoint that needs attention.
What you can do
Freshservice — ITSM / Asset API v2
- List assets and asset types
- Read tickets and their status
- Create a ticket for a discovered endpoint
Connection: basic authentication against https://example.freshservice.com. Credentials are encrypted at rest, or prompted per action if you prefer never to store them.
Example
Ask in plain English
Prompt: “Open an incident in Freshservice for the blocked host”
Result: VernacSecure SuperBot™ creates the ticket with the action detail attached and links it to the log entry.
Read actions
- Fetch assets — Lists assets in the Freshservice CMDB.
- Fetch tickets — Lists service desk tickets.
- Fetch requesters — Lists requesters (end users).
Write actions
- Create ticket — Opens a ticket for the named endpoint.
Related itsm and asset automation pages
Axonius · BMC Helix ITSM · Device42 · Flexera One · HaloITSM · Ivanti Neurons ITSM