ITSM / asset integration
Automate BMC Helix ITSM / asset with plain language
Read BMC Helix CMDB computer system CIs and incident records, and raise an incident when VernacSecure SuperBot™ finds an untracked or non-compliant endpoint.
What you can do
BMC Helix ITSM — Innovation Suite / AR REST API
- List CMDB computer system CIs
- Read open incidents and change requests
- Create an incident for a discovered asset
Connection: bearer authentication against https://example.onbmc.com. Credentials are encrypted at rest, or prompted per action if you prefer never to store them.
Example
Ask in plain English
Prompt: “Open an incident in BMC Helix ITSM for the blocked host”
Result: VernacSecure SuperBot™ creates the ticket with the action detail attached and links it to the log entry.
Read actions
- Fetch computer CIs — Lists BMC_ComputerSystem CIs from the CMDB.
- Fetch incidents — Lists incident records.
- Fetch change requests — Lists change requests.
Write actions
- Create incident — Opens an incident for the named asset.
Related itsm and asset automation pages
Axonius · Device42 · Flexera One · Freshservice · HaloITSM · Ivanti Neurons ITSM