ITSM / asset integration
Automate ServiceNow ITSM / asset with plain language
Read ServiceNow CMDB CI records, incidents and change requests through the Table API, and open an incident when VernacSecure SuperBot™ finds an unmanaged or non-compliant endpoint.
What you can do
ServiceNow ITSM / CMDB — Table API
- List cmdb_ci_computer / cmdb_ci records
- Read incidents and change requests
- Create an incident for a discovered asset
Connection: basic authentication against https://example.service-now.com. Credentials are encrypted at rest, or prompted per action if you prefer never to store them.
Example
Ask in plain English
Prompt: “Open an incident in ServiceNow for the blocked host”
Result: VernacSecure SuperBot™ creates the ticket with the action detail attached and links it to the log entry.
Read actions
- Fetch CMDB CIs — Lists computer CI records from the CMDB.
- Fetch incidents — Lists incident records.
- Fetch change requests — Lists change request records.
- Fetch hardware assets — Lists alm_hardware asset records.
Write actions
- Create incident — Opens an incident for the named endpoint.
Related itsm and asset automation pages
Axonius · BMC Helix ITSM · Device42 · Flexera One · Freshservice · HaloITSM