ITSM / asset integration
Automate ManageEngine ServiceDesk Plus ITSM / asset with plain language
Read ServiceDesk Plus assets, CMDB CIs and requests, and log a request when VernacSecure SuperBot™ finds an endpoint outside policy.
What you can do
ManageEngine ServiceDesk Plus — API v3 (CMDB & Requests)
- List assets and CMDB CIs
- Read requests and their status
- Create a request for a discovered endpoint
Connection: header authentication against https://sdpondemand.manageengine.com. Credentials are encrypted at rest, or prompted per action if you prefer never to store them.
Example
Ask in plain English
Prompt: “Open an incident in ManageEngine ServiceDesk Plus for the blocked host”
Result: VernacSecure SuperBot™ creates the ticket with the action detail attached and links it to the log entry.
Read actions
- Fetch assets — Lists assets in the asset register.
- Fetch CMDB CIs — Lists CMDB configuration items.
- Fetch requests — Lists service desk requests.
Write actions
- Create request — Logs a request for the named endpoint.
Related itsm and asset automation pages
Axonius · BMC Helix ITSM · Device42 · Flexera One · Freshservice · HaloITSM